ITIL Framework Services Overview

IT Infrastructure Library (ITIL®) - you've heard about it, maybe even read an article or two about it, but ITIL still remains a bit of a mystery to you when it comes to understanding how it benefits your organization...Let AttivaSoft clear up the mystery.

ITIL has evolved from a recommended best practice to a global industry “given” for aligning IT services with business requirements. ITIL drives business value by helping IT organizations share common terminology and integrated IT service management processes across the IT organization.

The value of ITIL is touted in seminars, trade magazines, and user groups: ITIL reduces the cost of IT operations, it helps you identify processes needing standardization within your organization, and ultimately improves service delivery. The following sections provide an overview of the various AttivaSoft ITIL service offerings:

AttivaSoft ITIL Consulting

At AttivaSoft we make it very simple...You lay out the vision for your business objectives, and our consultants will collaborate with your staff to provide a turnkey roadmap for an integrated IT solution. If you're not sure if ITIL is right for you, have no fear...AttivaSoft consultants are skilled at conducting assessments and audits that will identify areas where we can create leverage, velocity, and economies of scale to improve the performance of your IT framework. 

We utilizie a proven methodology that includes the education and adoption of the ITIL Framework, and the implementation of the ITSM product suite. 

We facilitate an in-depth discussion on the benefits IT management will see and corresponding Service Management applications that contribute to this insight. AttivaSoft consultants are well known for providing a certainty of execution that is unequaled in the industry.  

ITIL Compliant Implementations

Whether you have developed your requirements internally, used our consultants, or we collaborated on identifying the requirements, we then show you how translate those requirments into a clearly defined implementation strategy. In particular, we discuss the basics of the ITIL best practice framework and the relationship between the Service Support processes. This relationship is built into the architecture of the ITSM applications, which when implemented provide superior automated business processes, and out-of-the-box optimized IT Service and Support.

The final step in incorporating ITIL best practices in customer organizations is the implementation of the solution. During this phase, AttivaSoft Consultants utilize our Tailored Delivery Approach (TDA) methodology. Testing Through Admin

AttivaSoft ITIL Training

It is one thing to install a new solution, but quite another for your staff to embrace it. There is an old saying in the technology sector that states: "usability drives adoptability".  At AttivaSoft we understand that awareness of the ITIL Framework is critical to adoption of ITIL. Therefore we offer a complete ITIL training platform which includes:

Executive Management Team Training: during this one day session we discuss the challenges faced by both the business management and IT management to survive and prosper in today's highly competitive environment.

Classroom Training:

• ITIL Foundation Class: Teaches the fundamentals of ITIL
• ITIL Practitioner Class: Covers the implementation, management and day-to-day operations in each of the ITIL core processes