Partner Spotlight: Bomgar

Bomgar enables remote control of PCs, servers and mobile devices through corporate firewalls. Support representatives can see the screen, control the mouse and work as if physically present. Both the customer and the representative connect to the appliance through outbound connections. Bomgar logs and records every session, passing no data through a 3rd party. And most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.

The Bomgar Box, a secure platform for enterprise remote support, makes technicians more effective by letting them control remote computers. With Bomgar, a support representative can see what the customers see or temporarily control their computers for support. Bomgar also gives administrators a higher degree of control, enabling them to monitor and report on support activity.

Whether it is a smart phone in Denver or a Linux server in Tokyo, Bomgar lets support technicians see and control virtually every system in your enterprise from one screen. Seeing the screen helps support organizations decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand. With Bomgar, you'll resolve more incidents in 1st tier on the 1st call.

For more information regarding our partnership with Bomgar and what we can do for you, please contact us at marketing@attivasoft.com.