I recently read an article about IT consultants using Twitter as a means to collaborate and resolve incidents. I must admit, I do not use Twitter, but I thought the idea was an interesting one. Some consultants currently use email to ask for help on an issue, which just adds to the clutter of employees’ already stuffed […]

Why Do You Want a CMDB?
Part 2 of a 3-part Series about Configuration Management Database
We previously discussed what a CMDB is a repository of information related to all of the components of an information system.  After providing an overview of the CMDB, we now explore why an enterprise needs this analysis tool.  A CMDB serves as […]

What is a Configuration Management Database? A Configuration Management Database (CMDB) is a repository of information related to all of the components of an information system.  Although repositories similar to CMDBs have been used for years in IT, the origin of the CMDBs stems from Information Technology Infrastructure Library (ITIL).   CMDBs help monitor and discover […]