I recently read an article about IT consultants using Twitter as a means to collaborate and resolve incidents. I must admit, I do not use Twitter, but I thought the idea was an interesting one. Some consultants currently use email to ask for help on an issue, which just adds to the clutter of employees’ already stuffed […]

What is a Configuration Management Database? A Configuration Management Database (CMDB) is a repository of information related to all of the components of an information system.  Although repositories similar to CMDBs have been used for years in IT, the origin of the CMDBs stems from Information Technology Infrastructure Library (ITIL).   CMDBs help monitor and discover […]

AttivaSoft will be hosting an executive exchange for top CIOs, CTOs, and CFOs on the topic of “Confronting Enterprise Service Management Challenges.” As a leading ITIL Service Management Consultancy, AttivaSoft will frequently gather together thought leaders and industry experts to discuss today’s most important issues confronting technology and business leaders.  In this particular executive exchange AttivaSoft, in […]